FAQ
A. MZ486-shop.com is a trade mark of “MZ Auto Parts Co., Ltd.” Located in a professional supplier of SUBARU Automotive parts all over the world for over 10 years. We are dedicated to suite needs and requirements of every customer.
Q. Are your parts Genuine?
A. Yes, we sell only genuine parts and certified aftermarket parts.
In addition,we can also provide some high quality and low prices parts produced in China. in the “Search Result” please have a look on the brands when you are choosing any part from our extensive range.
Q. Is it secured to work with MZ486-shop.com?
A. Our platform developed with a best professionals in this field, we will never share any information with third parties, except courier companies for delivery purposes only. Your payments are handled by PayPal, with 128 bit encryption, we do not have any access to your private payment information.
Q. What is the return policy?
A. We doesn't accept returns until and unless stated. Refer to our return policy tab.
Q. I want to know is this product fits on my car?
A. You have to provide us your vehicle identification number (VIN) or chassis number in order to check the compatibility of the part with your car.
Q. Where do you ship from?
A. This item is shipped from China.
Q. What countries do you ship to?
A：Normally, most of the items on our website can be shipped to most countries in the world.But if you don't tell us which address that we must ship to. We will ship the item to your Paypal address.
However, different shipping methods may have different limitations on the delivery destination. For example, EMS is reached to Russia, but other shipping method likes DHL, UPS couldn't reach. Also, a few countries can't send DHL or UPS. Our customer service will give you the instruction.
We suggest you to contact our customer service and make sure whether the item can be shipped to you by your shipping method.
Q：How fast you can get your product?
A. Usually it will take 3 to 7 business days to arrive the product depends on your location. Some countries may vary the delivery time.
Besides the shipping option mainly depending the delivery time, the following points are also influencing factors.
Your destination: the shipping time to some country is different from the other countries because of your location.
The package weight: the package over 21kg will arrive you one day later than that of small package under 21kg.
Our courier processing time: our available couriers are optional, and their processing time is one different from that of the other ones. And for several countries, only part of our shipment is available, For example, items to Russia, only EMS is available. And Singapore Post to USA, it only costs 8 working days not 12-15 working days.
Our items stock status: as usual, we will ship out your package in two days after receiving your payment, but for a short time our product is out of stock. When we meet such condition, we will try our best to send the package to you as soon as possible.
The harsh weather condition and festival holiday: sometimes the package shipping time will be influenced by the harsh weather condition and festival holiday.
Q：How about your delivery cost?
A:The delivery cost depends on automatic calculation of weight and package sizes by reference to the destination. The calculation results are different under the same weight in different area.
The prices also depend on the different rates of the shipping companies and are subject to change without notice. We're constantly working on lowering the shipping prices for you though!
If the item damaged, stolen, we will contact the corresponding shipping company for a refund or redelivery.
Q：How about combine shipping?
A：If you ordered one item someday and another one within 2 days, and you want to combine the two items into one shipment, you can contact our customer service about available shipping options.
Q：Who pays duties/taxes/broker/admin fee ?
A：Buyer is responsible to pay any duties / taxes / fees / admin fee or any related fee to your shipment, what may applicable in destination country, PartSouq does not hold any responsibility for that, you are paying item cost + shipping charges only. if you wish to know what are those charges in advance, prior ordering, please reach out to your local DHL/Fedex/Aramex office.
Q：If I want to change the shipping methods, what should I do?
A：If you want change shipping methods and our customer service is online, please directly contact our online service to chat in detail. If our customer service is not online after you place an order, please leave an order comment
A gentle reminder: you have the time to change the shipping option before we send out your package, usually the item will be send within 3 days after receiving your payment.
Q:What should you do when you receive the item?
A:We guarantee that the item will be delivery to you successfully and safely. After you received it, the shipping company will require you to confirm the package buy signing.
NOTICE: Please provide us with the correct delivery address, contact telephone number and zip code, so that the shipping company could delivery the item to you timely and effectively.
